Refund policy
Returns
At MyUtopia™, customer satisfaction is at the heart of everything we do.
If you are not fully satisfied with your purchase, we offer a 30-day return window from the date your order is delivered.
European Union Right of Withdrawal
If you are located in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order without providing a reason.
To exercise this right, contact us at support@myutopia.store before the withdrawal period expires.
This statutory right exists independently of our voluntary 30-day return policy.
Return Eligibility
To be eligible for a return, items must:
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Be returned within 30 days of delivery
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Be in acceptable condition
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Include original packaging where possible
We reserve the right to deny returns that show excessive damage, misuse, or intentional alteration.
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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Description of the issue
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Clear photo or video evidence
If approved, we will offer either:
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A full refund, or
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A replacement at no additional cost
Customers will not be responsible for return shipping costs for approved damaged or defective item claims.
Return Shipping
Unless the item is damaged, defective, or incorrect, customers are responsible for return shipping costs.
Returned items should be shipped using a trackable shipping method.
MyUtopia™ is not responsible for returns lost in transit.
Refund Processing
Refunds are issued to the original payment method after the returned item has been received and inspected.
Please allow 5–10 business days for refunds to appear, depending on your bank or payment provider.
Shipping fees are non-refundable unless the return is due to our error.
Non-Returnable Items
We may refuse returns for:
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Gift cards
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Final sale items
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Products damaged through misuse or improper care
Contact
For all return or refund inquiries: